White House Farm Holiday Cottages
White House Farm, Cold Ashby Road
West Haddon NN6 7AH
TERMS AND CONDITIONS
COVID 19 UPDATE - WHILST WE ARE IN THIS DIFFICULT PERIOD OF PREVENTING THE SPREAD OF THIS VIRUS AND MAINTAINING GUEST SAFETY, A THOROUGH CLEANSING OF EACH COTTAGE WILL HELP MINIMISE ANY RISK - OUR GUESTS SAFETY IS PARAMOUNT. THE COMMUNAL/GAMES ROOM WILL ONLY BE AVAILABLE UPON REQUEST. THANK YOU FOR BEING UNDERSTANDING AND OF COURSE THIS SITUATION WILL BE CONTINUALLY MONITORED
Booking and Payment
On booking your holiday cottage we would ask that you pay a 50% deposit to secure the booking. This deposit is refundable in full if cancelled 1 month before and 50% will be refunded if cancelled 2 weeks before arrival. After this time no refund will be given. The full payment should be made 7 days prior to your arrival. Payment can be made by BACS – details will be given upon booking.
The Owners have taken every care to ensure the accuracy of property descriptions in their literature, advertising, web sites, etc. However, changes to the details may be necessary from time to time and the Owners reserve the right to make any changes without notice. Where changes are fundamental to a booking, notification will be made in writing by post or email. Occasionally problems mean that some facilities or services become unavailable, if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation.
During your stay
You can arrive at your accommodation after 3pm on the start date of your booking and you must vacate the property by 10:00am on the last day. The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation. Should you wish to have visitors to the cottage this must be by prior arrangement with me and a fee of £5 per adult will be charge. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and candles are not permitted to be lit inside. The use of the Cottages includes Council Tax, gas, electricity, water heating, under floor heating, bed Linen and towels, and wi-fi broadband. Towels and bed linen supplied are strictly for use within the Cottages and must not be removed.
Breakages and damage to property
You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. You may be billed for breakages and actual cost of any repairs. Any damage must be reported immediately to the owners and you should never use any chemical, including stain devils on any fabrics. Damaged or irreparably stained fabrics are always replaced. No repairs of any kind to the property or contents must be attempted by you or your party.
For breakages, any lost, damaged or stolen items will be paid for in full. You should report any deficiency which you notice on arrival and any which occurs during your stay. Where appropriate, you will be liable to pay the replacement cost of the item broken, lost or damaged. There will be a £50 administration charge, if the item is stolen or the cottages have been misused.
Accidents, injury and personal property
The Owners shall have no liability to you for the death or personal injury to you or any member of your party. Please remember this is a working farm and a pond is located near the cottages, you should not enter farm buildings or storage areas and it is your responsibility to make your children aware of the potential dangers and to supervise them at all times. It is your responsibility to ensure the safe storage of cleaning materials, particularly in the presence of children. You are expected to take all reasonable care of the cottages, including ensuring that they are fully secured when leaving them. No windows should be left open and all locks must be secure. No liability to you is accepted in respect of damage to or loss of belongings.
There is ample parking and care must be taken when driving on site due to other pedestrians and children, we also ask you to be considerate to other guests when arriving back at the cottages late at night. Though we take every care to ensure the security of the parking areas, vehicles are left at the owners' risk. Vehicles should be kept locked and any valuables out of sight.
Cleaning on departure
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure: Cookers and ovens clean and fat-free; floors should be swept; crockery and cutlery washed and put away; toilets cleaned; obvious spills and stains removed & furniture moved back to original positions. Bins should be emptied into wheelie bins and recycling placed in the appropriate containers. Failure to meet this standard will result in a cleaning charge against your deposit.
Problems & Complaints
If you are not entirely satisfied with the accommodation, you must contact the Owners immediately, and every effort will be made to resolve the problem. If the situation cannot be resolved to the satisfaction of both parties, the Owner will attend as soon as possible to inspect the property. The Owner will not consider claims for problems notified to them after the hire period has ended.
This does not affect your statutory right
On receipt of payment for the cottage, you will be agreeing to these terms and conditions